Privacy Policy
Last Updated: 11-03-25
icesupp ltd ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.icesupp.com (the "Site"). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information we collect
We may collect and process the following data about you:
- Personal Information: When you use the Site, we may collect personal information such as your name, email address, phone number, billing address, and other information you provide when filling out forms on the Site.
- Usage Data: We may collect non-personal information, such as your IP address, browser type, device information, and browsing behaviour (e.g., pages visited, time spent on the Site, referring website, etc.).
- Cookies: We use cookies to enhance user experience and analyse usage. For more information on how we use cookies, please refer to our Cookie Policy.
2. How We Use Your Information
We may use the information we collect in the following ways:
- To provide, maintain, and improve the Site and services.
- To personalize your experience on the Site and respond to your requests or enquiries.
- To process transactions and send you related information (such as confirmations and receipts).
- To communicate with you, including sending promotional emails and newsletters, if you have opted-in to receive such communications.
- To monitor and analyse usage of the Site to improve its functionality and user experience.
- To comply with legal obligations and enforce our terms of service.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
- With Service Providers: We may share your information with third-party service providers who help us operate the Site or provide services on our behalf, such as hosting, payment processing, or customer support. These service providers are only allowed to use your information to perform their tasks and are obligated to keep it confidential.
- Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order, or government investigation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We take reasonable precautions to protect your personal information from loss, misuse, or unauthorised access, alteration, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal data:
- Access: You have the right to request access to the personal data we hold about you.
- Correction: You have the right to request that we correct any inaccuracies in your personal data.
- Deletion: You have the right to request that we delete your personal data, subject to certain exceptions.
- Opt-out: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in the emails or contacting us directly.
If you would like to exercise any of these rights, please contact us at info@icesupp.com
6. Third-Party Websites
The Site may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party sites you visit.
7. Children’s Privacy
The Site is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete such information as soonas possible.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at: icesupp ltd
